Frequently Asked Questions
Everything you need to know about our rugged Australian gear and services.
Where does Kakadu Traders Australia ship to?
We offer reliable shipping across Australia and internationally. Delivery times vary based on your location, but most domestic orders arrive within 3-7 business days.
What is your return and exchange policy?
We want you to be happy with your gear. If it doesn't fit or meet your expectations, you can return or exchange unused items in their original packaging within 30 days of purchase.
How do I care for my oilskin or leather products?
To maintain the longevity of your Kakadu products, we recommend regular cleaning with a damp cloth and reapplying our specialty wax or leather conditioner to keep the material waterproof and supple.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay for your convenience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.
Are your products covered by a warranty?
Yes, our products are built to last and come with a limited warranty against manufacturing defects. If you experience an issue with the craftsmanship, please contact our support team.